SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packing checklists are super handy! They matched perfectly with local expectations during my adventure in Egypt, letting me blend in rather than stick out like a sore thumb.
Extremely helpful!
I appreciated the quick reference prompts for pre-trip cultural research. They gave me confidence when exploring unfamiliar settings without worrying about committing common faux pas.
The guide's approach towards understanding gestures, body language, and personal space rules has been really helpful during my travels especially when interacting with locals – makes you feel less like a tourist more like a respected traveler.
🔥🔥🔥🔥
After reading this guide, I've learned so much about different cultures and their unique etiquette. It's a must-have for anyone who loves to travel. My trip to Japan was enriched by understanding the subtleties of local customs.
The case studies were real eye-openers! They helped me avoid some potentially embarrassing situations on my business trip to Germany. 😅
very informative
I'm studying abroad next semester, and this guide is just what I needed! Now I can navigate social norms confidently without worrying about offending anyone.
Traveling smarter is now possible thanks to this eBook. No more cultural missteps for me – it’s all smooth sailing from here on out!
❤️
Loved the packing checklists - they took away so much stress when preparing for my trip to Egypt. Knowing what clothing items would match local expectations was incredibly helpful.
The chapters covering greetings, dress codes, tipping etc., are comprehensive yet easy-to-understand which makes traveling less daunting even in unfamiliar settings.
Packed with tips 👍
What a fantastic resource for any traveler! This eBook helped me understand cultural norms and avoid awkward situations during my trip to India. Plus, the packing checklists were super helpful!
I've been traveling for years but still learned so much from this guide. It's not just about what to do—it explains why it matters too. So insightful!
🔥
The real-life examples of cultural blunders really stood out in this book—they're hilariously relatable yet educational at the same time 😂
If you want respect from locals on your travels—this eBook is it! With its help, I was able to build trust quickly by understanding different customs and traditions 🌍👏
Loved how easy it was asking about etiquette without sounding rude after reading this book—the quick reference prompts were such a lifesaver during my study abroad in Egypt!
Worth reading 💯💯💯
This digital download is a lifesaver for any traveler. It's helped me understand body language and personal space rules in different countries, boosting my confidence.
👍👍👍
As a digital nomad, understanding local etiquette can be tricky; thankfully, the practical tips in this guide make it easy! Plus, the packing checklists are super handy 👜💼.
The real-life examples of cultural blunders in this guide are enlightening! They help you recover gracefully when things don't go as planned - essential for any international traveler.