SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've found the Catch–Challenge–Choose method incredibly helpful for thinking clearer when I'm anxious. It's simple but effective—I use it all the time now!
Extremely helpful!
The grounding techniques are super fast and help me calm down quickly when panic hits...they're definitely part of my go-to SOS tools now 👍
❤️
I've been using this bundle for a week now and I'm already seeing improvements. The mindfulness exercises are easy to follow and really help in calming my mind. The 3-step reframing method has also helped me think more positively.
This bundle is exactly what I needed! It's practical, easy to understand, and the printable checklist keeps me on track every day. Seeing those little checkmarks really boosts my confidence.
very informative
The micro-practices included in this bundle are perfect for busy days when I don't have much time but still need some peace of mind. They're quick, effective, and can be done anywhere - even during traffic or work breaks.
I love how everything is digital which means it's always at hand whenever I need it - on my phone or desktop. Plus the fact that there's no physical item being shipped makes it eco-friendly too!
The course outline provides a clear structure that guides you through building up your skills from quick SOS tools all the way to creating a consistent routine over 21 days – it’s like having your personal roadmap towards calmness.
Clear and concise 🙌
Wow, this bundle really helped me calm my anxious thoughts. The Catch-Challenge-Choose reframing method is a lifesaver! I'm thinking clearer and feeling more confident every day.
🔥
I've found the mindfulness exercises incredibly useful, especially the body scans and grounding techniques. They're quick, easy to follow, and bring immediate relief during panic moments.
This 4-in-1 bundle fits perfectly into real life situations like work stress or traffic jams with its micro-practices. It's so versatile!
Easy to follow
The positivity plan is a game-changer! Learning why just think positive doesn't always work was an eye-opener for me 🤯
Finally, being able to print out tools and exercises means I can practice anywhere—super convenient!
This bundle is a lifesaver! The positive thinking guide has really helped me understand why my previous attempts to just think positive were failing. Now, I'm using the 3-step reframing method and it's working wonders.
great resource
Worth reading 💯
The printable habit tracker in this package is such a great tool! It's easy to use, helps keep track of progress, and offers quick mood lifters when needed 🙌
This isn't just another anxiety help product; it’s a whole-person approach combining mindset, mindfulness AND daily habits which makes all the difference for me 👏
👍
What sets this apart from others is its scalability – you start with quick relief techniques then gradually build up to sustained routines using the course outline provided. Truly effective in building long-term ease ☺️