SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After a recommendation from a friend, we decided to try this litter solution due to ongoing frustrations with litter scatter and odors. It effectively traps most of the litter, and the included mat catches residual particles from the cat's paws. Following use, the unit automatically rotates, disposing of waste into sturdy bags provided, which I've also found durable enough for sharp waste from my laser cutter.
Transformed our daily routine, keeping the cat area fresh and tidy
The only issue I encountered with this product was my cats' initial reluctance to use it. They were somewhat intimidated by the noise, although it was quiet, and would curiously observe it during cleaning cycles, much like they watch the washing machine. Additionally, it's unclear whether pellet-like litter is compatible. Sometimes, the clumps are too bulky to pass through the waste opening, necessitating manual removal. More detailed guidance on the most suitable litter types for this system would be beneficial—ideally, a litter that forms smaller, manageable clumps. Apart from these points, it's been fascinating to track my cats' litter box usage and see their growing preference for this new system over their previous one. If it were more affordably priced, I'd definitely consider purchasing another unit.
The setup is simple, the performance outstanding, and it effectively eliminates odors, a previous concern. The app's data tracking adds a modern touch to pet care, making this product an excellent choice for tech-savvy cat owners.
Discovering this affordable and efficient cleaning system was a revelation. It's user-friendly, requiring minimal setup and maintenance, devoid of complex instructions. Initially, allow the system to recalibrate after power cycling. It’s straightforward and effective, offering a hassle-free solution to litter management.
Its quiet operation is a blessing, especially in our bedroom, ensuring our sleep remains undisturbed.
Incredible technology, makes cat care so much easier and cleaner
Absolutely worth it! Maintains cleanliness and is super convenient
I'm delighted with this purchase! My cat, who usually shies away from new items and insists on a clean space for his needs, adapted quickly. Working from home, the lack of odor from the litter box in my office is a significant improvement, allowing for a more pleasant work environment. The system's ease of use even allows my son to assist with bag changes. Among the various automatic litter systems we've tried, this one stands out for its odor control and extensive features, including health monitoring capabilities. The robust construction and discreet design integrate well into our home, and its operation is impressively quiet, managing my cat's messiness efficiently.
Its efficiency, ease of use, and odor-eliminating capabilities make it a hit with my three cats. The app’s functionality adds convenience to this odor-controlling, easy-to-clean system.
I dream of a cat litter box that is roomy, equipped with an app for monitoring and control, and includes an effective ventilation system to tackle odors, possibly utilizing an enzyme spray or activated carbon filter. Ideally, it would feature a bag that's easily accessible from the front or top. Additionally, a mechanism to evenly distribute the litter would be great. It would be fantastic if it had an automatic door that opens when the cat approaches and closes after it leaves, minimizing the spread of odors throughout the home. Hopefully, such a product will be on the market soon!
Perfect solution for busy pet owners, it's reliable and effective
Having two cats made vacation times challenging with our old litter solution, leading to unpleasant odors and mess upon return. This new system has solved those issues. Both our large and small Hsus cats use it comfortably. The app's usage notifications, initially amusing, have facilitated a less frequent, twice-weekly cleaning schedule, simplifying our lives significantly.
A game-changer for our household, ensuring a consistently clean litter area