SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was skeptical at first but decided to try it out anyway...and boy am i glad i did!! Deep relaxation every night? Yes please!!! 🙌🏼This isn't your average 'meditation guide'. The techniques taught here actually work in promoting better sleep habits.Seriously loving these nightly meditations- they're easy to follow & super relaxing. Can’t believe what a difference they’ve made in just one week!Just finished the 7-day program and man...it's been amazing! No more tossing and turning at night thanks to these brilliant deep relaxation methods.`
Been using this sleep audio course for a week now. The deep relaxation techniques are just what I needed to combat my insomnia. Best decision ever!
Comforting
I've tried everything for my insomnia and nothing worked until this guided audio course. These meditations have changed everything for me.
there’s something about the pacing of the voice here that feels like it’s made just for my mind it moves slowly enough to let me catch up but not so slow that i get impatient the breathing prompts are easy to follow and always calm my body the background sounds fade into the perfect rhythm i’ve started sleeping better, but i’ve also started waking up with more energy and a clearer head
Absolutely love the deep relaxation part of this audio course – it’s like an oasis in the middle of a stressful day that helps prepare me for peaceful sleep at night 😍
Wow, just finished the 7-day guided audio course and I'm actually sleeping better! The deep relaxation techniques are amazing. No more tossing and turning all night.
my nights feel longer and my mornings brighter now
Suffered from sleepless nights for too long before trying this guided audio course. Now I get restful nights consistently
Quiet
Beautifully paced sessions that make falling asleep effortless and natural.
The insomnia relief from these meditations is real! Finally enjoying restful nights after so many restless ones.
The breathing guidance is my favorite part—it keeps my mind from wandering and helps me release the day’s tension. I’ve been sleeping through the night and feeling more balanced in the mornings.
Love this sleep course! Used to toss and turn all night, now I'm out like a light. The guided audio is so soothing, really helps with my insomnia.
I can’t believe how quickly this has become part of my nightly life. Within minutes of starting, I feel my shoulders drop, my breathing deepen, and my whole body sink into the mattress. The voice is reassuring without feeling overbearing, the breathing cues give me something gentle to focus on, and the background sounds make my room feel like a sanctuary. The quality of my sleep has improved dramatically—I’m sleeping longer, waking up less, and starting my mornings with a kind of lightness I haven’t felt in years. It’s made me realize how important a peaceful wind-down is for real rest.
I've tried everything for deep, restful sleep... nothing worked until this! The meditations are perfect length too.
Unwinding
Totally recommend it if you're struggling with sleep issues. These meditations have been a lifesaver for me
If you want restful nights, do yourself a favor and try this out. It's helped me get the best sleep ever