SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Who knew that achieving deep relaxation could be as easy as pressing play? This audio course is a must-try for anyone struggling with sleep issues.
No counting sheep here! Just calming voices guiding you to dreamland every night - it's pure magic!
Fantastic results from using these audios before bed each night. Now I wake up feeling refreshed instead of groggy!
i’ve struggled with restless nights for as long as i can remember this has been the first thing that truly helps me relax enough to sleep the voice is warm and steady the breathing guidance keeps me focused and the background sounds make my bedroom feel like a peaceful sanctuary
Calming meditations help me let go of the day’s tension.
The insomnia relief is real folks. After years of restless nights, this guided audio course has finally given me some peace. Could not be happier!
Gentle
This 7-day meditation course isn't just good...it's life-changing. Seriously, my sleep schedule is so much better now.
Never thought an audio guide could make such a big change in my sleep pattern 😴 It’s been amazing for deep relaxation before bed!
🧘♂️
I’ve made this part of my nightly routine, and I can’t imagine going back. The way the voice and background blend together creates a peaceful environment where sleep feels inevitable. I’m sleeping deeper, waking up less often, and starting my days with more energy.
i no longer dread sleepless nights thanks to this
Restful
The guided meditations have truly helped calm my mind before bedtime and the result? A peaceful night’s sleep 🌙
If you're having trouble sleeping, give this a try! It's easy-to-follow and really helps with deep relaxation.
After using this for a week, I can't imagine going back to restless nights again. This isn't your typical sleep aid; it actually teaches you how to relax properly 😴
gentle audio that feels like a warm hug at night
This has completely changed how i feel when waking up - no longer groggy or tired but refreshed and ready for the day ahead 👍
I’ve built this into my nightly routine alongside dimming the lights and putting my phone away. It’s the final step that tells my body it’s time to rest. The voice is soothing, the breathing guidance slows my racing thoughts, and the background sounds help me feel completely removed from the stress of the day. I’ve been sleeping deeper and waking with more energy. My mood is better, my productivity has improved, and even my skin looks healthier from finally getting quality rest. It’s such a simple thing, but it’s made a huge difference in every part of my life.
Wow, after just 7 days of this sleep meditation course, my insomnia is gone! The deep relaxation techniques are so effective, I'm finally getting restful nights. 😴
Refreshing
I've struggled with poor sleep for years but this guided audio course has changed everything. The meditations are calming and really help to quieten my mind before bed.
I wake up refreshed, relaxed, and ready to start the day.
After using this guided audio course for a week, it feels like a fog has lifted from my brain. My thoughts are clearer and I have so much more energy throughout the day!
If you struggle with getting good quality sleep, give this a go! This 7-day program helped me get rid of insomnia once and for all.