SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Used this checklist for a spontaneous weekend trip with my cat. Loved how it helped me avoid the usual stress and panic of packing last minute!
Wow, what a lifesaver! This checklist is so detailed - even includes reminders to check ID tags and microchip info before traveling.
🐱
traveling with my cat always felt like more trouble than it was worth. the packing, the stress, the constant worry about forgetting something—it just made the experience exhausting. then i found this checklist, and everything changed. it’s organized, easy to use, and covers so many details i would have overlooked. things like vet documents, travel wipes, and even a reminder to bring an extra litter box bag made a huge difference on our last trip. instead of scrambling at the last minute, i felt calm and confident. my cat adjusted better too because i had remembered all their comfort items. it’s amazing how much more relaxed the journey felt when everything was planned ahead. i didn’t think something so simple could impact the experience so much, but it truly did. now, i don’t dread traveling with my cat anymore—I actually look forward to it.
The health and comfort section was great! It reminded me to pack my dog's favorite toy which kept him calm during the journey.
Loved the pro travel tips in this guide, like motion sickness prevention for pets. Never would've thought about that myself!
Traveling with pets has always made me anxious. I’d forget water bowls or toys, then stress when my pets got restless. Using this checklist transformed that experience. It’s so simple yet incredibly thorough. I was reminded to bring items like vet papers, treats, grooming tools, and even an extra blanket. That little detail made a huge difference for my dog’s comfort. Instead of feeling frazzled, I felt calm and prepared. The trip was more enjoyable for both of us because I wasn’t worrying about what I forgot. I’ll never pack for a trip without this again.
Thanks to this checklist, I traveled with confidence knowing I had everything needed for my pet's safety and comfort on our vacation together.
Super handy and well thought out. It reminded me of things I wouldn't have considered! One small thing—I’d love more cat-specific tips. But honestly, this checklist still made our packing a breeze 😜