SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i kept this in my kitchen drawer, super convenient.
This printable guide is a lifesaver! Literally. Had it on hand when my cat started choking on a toy mouse—knew exactly what to do thanks to the emergency response steps.
The customizable section for vet info is such a thoughtful touch! Laminated mine and stuck it on the fridge so it's always accessible in case of emergencies 😺🚑
I used to think I was a fairly responsible pet owner, but deep down I knew I wasn’t prepared for emergencies. I told myself I’d just call the vet if something happened, but when my cat started choking one night, I realized how dangerous that mindset was. I froze, panicked, and had no clue what to do. Thankfully, I found this guide afterward, and it completely shifted the way I approach pet care. The biggest relief for me is how simple it is. It’s not filled with confusing terms or unnecessary explanations. Each section is short, clear, and designed for someone who might be scared and stressed in the moment. I love that I can glance at it and immediately know what to do. That alone makes it invaluable. I’ve already used it twice—once when my dog cut his paw on glass, and another time when my cat had a nosebleed. Both times, I felt calm and capable instead of helpless. The steps were easy to follow, and I knew I wasn’t making things worse. Now I keep multiple copies printed. One on the fridge, one in the car, and one in my pet travel bag. I can honestly say it gives me peace of mind every single day.
I love how compact this guide is—it fits right into our travel bag! It’s perfect for those unexpected situations during road trips with our furry friends.
organized
If you're new to owning pets like me, get this guide ASAP! Makes first-aid seem less daunting plus gives peace of mind knowing you're ready for anything 👍
Having this printable guide at my fingertips has given me peace of mind. I’ve learned to recognize emergencies and respond quickly, which is crucial when you have a curious pup like mine! 🐾
I’ve always considered myself a careful pet owner, but emergencies terrified me. I wouldn’t know what to do if my cat choked or my dog got hurt. This guide changed that for me. The layout is clean, the instructions are short, and they’re written in a way that makes sense even under stress. When my pup scraped his paw on a walk, I used the steps right away, and it worked. I stopped the bleeding and cleaned it properly before heading to the vet. That confidence alone has been worth it. Every pet owner should have this nearby.
❤️
Simple steps, easy to follow, gave me so much confidence.
Used this during a choking scare with our family dog—it helped us act fast without panicking. Can't stress enough how important being prepared is in such situations.
I’ve always been a worrier, especially when it comes to my pets. I imagined every possible emergency, but I never felt truly ready to handle one. This resource changed that. The beauty of it is how simple it is. The instructions are quick, to the point, and easy to follow. No guessing, no second-guessing—just clarity. Recently, my puppy burned his paw pads on hot pavement. I panicked for a second but remembered the guide was on my fridge. I followed the steps for burns, and it made a huge difference. I kept the situation under control until we could get to the vet. Having that direction in a scary moment gave me so much relief. What I also love is how versatile it is. It covers choking, poisoning, cuts, burns, and more—all the things that can happen in everyday life. It’s written for real pet parents, not medical professionals, which makes it so easy to use. I feel prepared in a way I never did before.
reliable
Just downloaded this first-aid cheat sheet and it's already given me peace of mind. Love that I can add my vet's contact info right on the page—so handy in case of an emergency! 🙌
As a new pet owner, this guide is exactly what I needed. Simple, straightforward steps for dealing with emergencies like choking or bleeding. It even includes a checklist for building a first-aid kit!
helped me handle choking incident without total panic or confusion.
I’m not usually one to write reviews but this cheat sheet deserves it! Recognizing emergencies vs home treatment tips have been super helpful. Plus, there’s space to personalize—it feels like our own little lifeline.
i keep it printed everywhere now feels like a safety net.
it’s amazing how something so simple can give so much reassurance. i printed it and taped it inside a kitchen cabinet. when my cat got a nosebleed recently, i didn’t waste time googling—I just opened the guide and followed the steps. it worked, and i felt calm. my cat was okay, and i felt confident knowing i had reliable guidance. i think every pet household should have one on hand.
I've posted mine on the fridge so it's always within reach. Perfect for both cat and dog owners who want reliable guidance at their fingertips without having to scroll through articles online.
empowering
i never thought much about pet emergencies until one happened. my dog cut his paw on glass at the park, and i had no idea what to do. i tried to google instructions, but my hands were shaking and i couldn’t focus. that’s when i realized how important it is to have something like this ready. this guide has been a complete relief for me. it’s short, clear, and laid out so you can find answers instantly. i don’t feel lost or overwhelmed—it just tells me what to do, step by step. the advice is practical and written in normal language. i’ve already used it twice: once for a cut, and once when my cat swallowed something odd. both times, i was able to act quickly until we got to the vet. it helped me stay calm and avoid making mistakes. i now keep copies everywhere—in the kitchen, the car, even my pet’s travel bag. it’s peace of mind i wouldn’t trade for anything
I'm a new dog owner and let’s just say it's been quite the learning curve 😅 This one-page reference sheet makes first-aid simple, no more panicking!
Got this printable guide for our pet sitter who absolutely loves it. She says it gives her peace of mind knowing what to do in case of an emergency.