SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Totally worth the money 🔥🔥🔥
The case study of a viral post gone wrong was an eye-opener 🙀 Learned from someone else's mistakes instead of making them myself.
This isn't just some long-winded manual; it’s short, clear format makes modern etiquette feel doable even for busy people like me who don’t have much time on their hands.
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Loved this guide! It's short and sweet but packed with helpful advice. The part about posting with purpose on social media really resonated with me.
This is such a useful resource for anyone navigating the modern communication landscape. The case study of a viral post gone wrong was an eye-opener 🙀
I've always struggled with saying 'no' kindly, especially in RSVPs. This guide made it seem doable without feeling guilty!
worth every penny
As someone who spends lots of time online, this micro-course has been super beneficial. Especially love that it's printable for quick reference!
I'm not usually one for etiquette guides but this one feels different - modern and practical rather than stuffy and outdated.
Just finished this guide and I'm impressed! It's a simple, straightforward resource that has helped me navigate the digital world with more confidence. The texting tips were particularly helpful—no more misreads or awkward responses.
❤️
I love how this guide makes etiquette feel modern and doable. As a content creator, it's been invaluable in improving my communication across different platforms. Plus, it’s printable so you can keep it handy for quick reference!
The RSVP essentials in this course are golden - they taught me how to say “no” kindly without feeling guilty about it. Also loved the real-life wording examples which I could directly implement into my daily communication.
Extremely helpful!
If you're like me struggling with group chats and dealing with rudeness online, then you need this guide! The advanced etiquette section was eye-opening—it’s not about being perfect; it’s about being thoughtful and aware.
This isn't your typical outdated etiquette manual—it offers fast solutions to real-life digital dilemmas we face every day. Downloaded mine today and already seeing the difference in my everyday politeness—online AND offline!
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Just finished this quick guide and wow, it's a lifesaver! The texting tips alone are worth it. No more awkward misreads or wondering when to reply. 🙌
This is the perfect tool for anyone trying to navigate social media with grace and respect. It teaches you how to post with purpose and avoid those common faux pas we all dread.
very informative
The RSVP essentials section was enlightening - never knew there was a kind way to say no! This guide has definitely improved my everyday manners online.
What I appreciate most about this course? Real-life examples! They helped me understand better what not to do...especially that viral post gone wrong case study!
👍
This course is great for content creators like myself who want their posts and messages to be respectful yet engaging. Truly elevates your etiquette game both online and off!