SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a soothing experience! The daily tracks are short and sweet, perfect for my hectic schedule. They've really helped me find calm amidst the chaos of everyday life.
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I love how this program combines breathwork, visualization and body awareness to foster grounded confidence. It's like a holistic approach to inner peace!
The emotional resilience I've gained from these meditations is incredible. Celebrating progress over perfection has truly softened my inner critic.
❤️
A Love Letter to Yourself track is such a bonus treat! On hard days, it offers much-needed encouragement and reminds me of my worthiness.
Love this audio course! It's like a warm hug for your soul. The daily tracks are short and sweet, perfect for my busy schedule. They help me feel grounded and confident throughout the day.
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This has been such a calming presence in my life. I use it every morning to start the day with positivity and calmness - so beneficial.
The heart-centered structure of this course is truly unique, each day feels like a step towards unconditional self-love. Plus the A Love Letter to Yourself track is just beautiful on tough days.
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If you're looking for something that combines mindfulness with practical guidance, look no further! This audio course creates real calm through breathwork and visualization techniques - love it!
I've been using this audio course for a week now and I'm already feeling more grounded. The daily tracks are short but powerful, perfect for my busy schedule.
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The affirmations are gentle reminders of my worth which has boosted my confidence immensely. Plus the body awareness techniques bring real calm to hectic days!
This is not just an audio course, it's a journey towards emotional resilience. Celebrating progress rather than perfectionism has helped soften the harshness I often impose on myself.
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What makes these meditations different? No jargon—just plain-language guidance that resonates with me deeply. It's truly replay-friendly design; concise comforting tracks easy to make a ritual out of.
Been listening to this audio course for a week now and I must say, it's been a real comfort. The daily tracks are short yet impactful, perfect for grounding myself in the morning or winding down at night.
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I love how each day builds on the last - from energy and discipline to trust, love and wholeness. It feels like I'm nurturing my relationship with myself every day.
The plain language guidance is refreshing! No jargon or complicated techniques here – just simple prompts that really stick with you throughout the day.
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The A Love Letter to Yourself track became my go-to encouragement during tough times. This whole experience has been about fostering calmness, confidence and unconditional self-love - so needed!
These meditations have transformed my mornings. I've always struggled with self-doubt, but the affirmations here are so compassionate and grounding. They've instilled a stronger sense of self-worth in me.