SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Loving these short tracks - perfect for a quick reset during the day. They've helped me stay calm and confident even when work gets crazy ๐
This is more than just meditation; it's an experience of coming back to yourself gently and lovingly. The body awareness techniques have made me feel so grounded!
Packed with tips ๐
The Love Letter to Yourself track was such a beautiful surprise bonus. On tough days, it feels like an encouraging pat on the shoulder.
If you're new to meditation or want something uncomplicated yet impactful, give this a try! It's simple yet heart-centered structure will guide you towards unconditional self-love โค๏ธ
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This guided meditation has been such a calming presence in my life. I love that it uses breathwork and visualization to ground meโitโs like an instant reset button whenever I need it.
I've tried many meditations before but this one stands out because it's so simple yet effective. No jargon or complicated techniques, just plain-language guidance that truly resonates with me.
Easy to follow
I'm amazed at how much more resilient I feel emotionally after using these meditations regularly. Celebrating progress instead of striving for perfection has made all the difference!
Iโve been exploring this audio course for about a week now, and itโs made a noticeable difference in my day-to-day life! ๐ค The sessions bring a calm, steady sense of peace that feels grounding and reassuring. Itโs the kind of quiet presence that gently settles into your routine, helping you breathe a little easier and think a little clearer. The guided tracks are short and easy to follow, which makes them practical for a busy schedule. They avoid the long, time-consuming sessions that can be hard to commit to, and instead offer bite-sized moments of mindfulness that still feel meaningful. Even just a few minutes is enough to reset my mind and shift my mood in a positive direction. What I especially appreciate is how effortlessly they fit into different parts of my day. I can listen while having my morning coffee, during a short break at work, or as a way to wind down in the evening. Thereโs no pressure to block out big chunks of time, which makes it easier to stay consistent. Over the past week, Iโve also noticed a subtle shift in how I handle small stresses. Things that might have unsettled me before now feel more manageable, and I think thatโs because these sessions have helped me create little pauses to check in with myself. Itโs not dramatic or life-altering overnight, but itโs a gentle, steady improvement that feels sustainable. If someone asked me whatโs been adding more balance and calm to my days lately, Iโd point to this course without hesitation. Itโs simple, adaptable, and genuinely supportive of my scheduleโmaking it a practical choice for anyone looking to bring more peace into their routine ๐๐
What makes this unique is its replay-friendly designโthe tracks are concise enough to revisit easily anytime you need them throughout your day or night ๐๐
What an incredible journey this audio course has taken me on. It's been a daily dose of calm, with short tracks that fit perfectly into my busy schedule. The affirmations have really helped to boost my self-worth and confidence.
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This isn't just any meditation guideโit uses breathwork, visualization, and body awareness for a deeply grounding effect. I've found myself more resilient emotionally too!
I'm loving the plain-language guidanceโno jargon or complicated techniques here. Just gentle prompts that are easy to understand and resonate with me long after the session ends.
Clear and concise ๐
If you're looking for a thoughtful way to nurture your relationship with yourselfโand who isn't?โI can't recommend this enough. Start your journey towards calmness, confidence, and unconditional self-love today!
I've been using this audio course for a week now and I am in awe of the transformation. The affirmations are so compassionate, they've really shifted my mindset towards self-love.
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This is not just another meditation guide. It's unique with its heart-centered structure, building from energy to trust, love, and wholeness every day - it's simply amazing!
The guidance here is clear and easy to understand; no complicated jargon at all. Plus the tracks are short enough to revisit throughout the day for a quick reset or wind-down.
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A Love Letter to Yourself track was an unexpected bonus! It offered encouragement when I needed it most. This has become my go-to tool for cultivating calmness and self-worthiness daily.