SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great for connecting my iPad with a monitor. The stand's versatility and port features make it super convenient.
Very good! This stand has been a game changer for my iPad. Sturdy, reliable, and with useful ports.
This stand matches the expectations and description perfectly. It's a solid, reliable choice for iPad users.
The quality of this equipment is excellent. I'm really happy with its sturdy build and functionality. It's been a great addition to my iPad accessories.
Phenomenal support for the iPad! It has a strong grip and doesn't budge easily. The metal construction is solid and mounting it is a breeze. Highly recommend it.
This stand is really sturdy and works well with my iPad 11”. Turning the iPad is a bit tough due to its weight, but that's a minor issue compared to its overall quality.
The build quality is great, though it didn't quite meet my high expectations. Still, it's a good stand for my iPad.
Loving this iPad stand! It's super sturdy with a strong magnet and the side ports are a nice touch. The included USB-C cord is a great bonus. Overall, a fantastic product!
This stand has really transformed my iPad experience.
I'm absolutely loving this magnetic stand for my iPad!
I can't get over how convenient this stand is! The magnetic hold is top-notch, and I love being able to rotate my iPad freely. The foldable design makes it easy to carry around, and the USB-C hub is a lifesaver for my peripherals.
The magnetic grip on this stand is amazing – my iPad stays put no matter what.The USB-C hub with multiple ports is extremely useful!
Really impressed with this stand!
Perfect for my iPad Pro! The magnetic hold is incredibly strong, and the 360° rotation is a game changer. I love how it's foldable and adjustable, making it ideal for travel. The built-in USB-C hub is a major plus.
As described. Thank you!
Sadly the stand didn't fit me.
Definitely recommended, no doubts about it.
Matches perfectly with my new set.
Great product!!
The quality of the product is amazing.
Fast delivery, excellent packaging. The product is superb and original 👍
Sturdy, strong magnet, stable when pressing volume or power buttons, but moves a bit when touching the screen. Overall good quality for the price, though the color is slightly blue. A minor scratch on the magnet.
Solid, with functional USB and charging hubs. Haven't tried the HDMI yet. Material feels solid and great for typing, strong magnet. Hope it lasts.
Great product. Holds the iPad well, practical for office use, and good value for money. Highly recommend it.
Extremely sturdy due to its weight and metal construction. Holds my 12.9 iPad Pro securely. Feels like a high-value item, appropriately priced.