SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm a busy mom, so I appreciate that everything is ready-to-use with no prep required. The checklists have been a lifesaver for keeping track of progress too!
This has really helped me as an educator navigate tricky conversations with my students. Those caregiver scripts are gold 🙌
Amazing guide
My preschooler loves the mirror talk magic activity from Big Feelings, Brave Hearts. She looks forward to it every morning now 😊
As a therapist, I find the printable pages super helpful during therapy sessions. They’re flexible enough to be used in various settings which is great 👍
👍👍👍
This is an amazing resource! It has made our morning affirmations and 'proud moments' a fun daily ritual. My kids are actually looking forward to these micro-rituals now, which is fantastic.
The step-by-step prompts and printable checklists have been really helpful in tracking my child's progress. Seeing improvements in their emotional intelligence over time has been so rewarding!
Super helpful 🔥
The tiny steps section was especially useful for me as an educator - teaching with stories, role-play, emotion words... all great tools that I can use in my classroom too!
What makes it different? No prep required at all! Everything you need to start nurturing your child’s confidence today is right here: from done-for-you activities to evidence-informed guidance translated into plain language.
Not bad
This bundle has been such an asset to our homeschooling routine. The printable checklists make tracking progress so easy. It's not just about academics anymore, but emotional growth too!
I'm amazed at how this guide transformed tricky conversations with my 4-year-old into meaningful dialogues. Love the clear caregiver scripts provided! It's helped us understand each other better.
❤️
As an educator, finding evidence-informed guidance translated into plain language was refreshing! This tool fits perfectly in our classroom setting and also supports therapy sessions effectively.
This digital product is perfect for busy families like mine seeking gentle structure that fits real life. Plus it's portable - we can use it anywhere on any device!
Awesome
As a teacher, I found the printable checklists incredibly useful for tracking progress in emotional intelligence. It's clear, concise, and very practical!
The caregiver scripts are a lifesaver during those tricky conversations with my little ones. They've helped me navigate big feelings with ease 😊
ok
This product is different because it combines confidence skills, self-esteem play, AND emotional intelligence habits - all in one! No prep required which is great for busy parents like me.
We've seen real behavior wins through growth-mindset practices that my kids actually enjoy doing. This bundle has been instrumental in nurturing lifelong confidence within them.
🔥🔥🔥
This guide has made parenting so much easier. Now, we have clear scripts for those tricky conversations, which makes a huge difference when dealing with big feelings.