SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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This guide is a lifesaver for tricky conversations with my little ones. The scripts are clear and easy to follow - no guesswork needed.
I'm an educator, and these resources have been fantastic in my classroom. The emotional intelligence checklist has turned everyday moments into teachable wins!
life changing!!!
We're loving the daily micro-rituals like morning affirmations and proud moments. They really stick with the kids, it’s amazing how such tiny steps can lead to big feelings of confidence.
The whole-child approach combining confidence skills, self-esteem play, and emotional intelligence habits is just what we needed at home. Plus it’s all evidence-informed guidance put into plain language – perfect for busy parents like us!
Wow, this bundle is a lifesaver! The activities are so simple yet effective. My kids love the Feelings Freeze dance and it's become our daily ritual. Seeing their confidence grow is amazing!
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I'm a teacher and I can't recommend these resources enough. It’s transformed how I approach emotional intelligence in the classroom, plus the printable checklists make tracking progress a breeze.
This bundle has brought such positive change to our family routine! We start each day with morning affirmations which sets us all up for success - even on busy mornings.
Must read 🔥
The whole-child approach really stands out here. Combining self-esteem play with confidence skills makes nurturing emotional strength feel like second nature now :)
What a fantastic resource! The Confident Kids Bundle has been instrumental in helping my children grow their self-esteem. I particularly love the daily micro-rituals like morning affirmations and proud moments that have become part of our routine. 🌟
I'm an educator, and these materials are so helpful for teaching emotional intelligence to my students. The printable checklists make it easy to track progress too!
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The caregiver scripts included in this bundle are a lifesaver for handling tricky conversations with ease. And the best part? You can print them out and use them right away - no prep required! 👍
These guides have made such a difference in our home; they're practical, simple, and effective. They've turned everyday moments into teachable wins for my little ones while keeping everything fun.
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Wow, this bundle has been so helpful for my family! The ready-to-use activities have made playtime more meaningful and I love how they seamlessly teach confidence skills. It's like we're having fun AND learning at the same time!
I've found the caregiver scripts to be a lifesaver during those tricky conversations with my kiddos. They help me navigate their big feelings without losing my cool.
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Thanks to the growth-mindset practices in this guide, we're seeing real behavior wins. My kids are enjoying the process and that makes all the difference.
We've been able to track progress using printable checklists for EQ and self-esteem. Seeing tangible evidence of growth is incredibly motivating!
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Love this bundle! The activities are fun and easy to implement. My kiddo especially enjoys the 'I am...' starters and the daily proud moments. It's wonderful seeing his confidence grow day by day.