SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you're serious about adopting but want to do it right, get your hands on this resource ASAP! I loved how interactive it was—filling out those worksheets felt like taking meaningful steps towards becoming an awesome pet parent 🐾
Making the decision to adopt is one of the most important choices I’ve faced, and this workbook gave me the clarity I needed. It wasn’t just about checklists; it was about reflection. The questions were crafted in a way that made me dig deeper into what I wanted and what I could handle. The section about long-term planning stood out to me the most. I’d always thought about the first few months, but never about the next ten or fifteen years. How would a pet fit into my future goals, my finances, my living situation? These weren’t easy questions, but they were necessary. At the same time, the workbook reminded me of the joys of adoption. It balanced realism with encouragement, which is exactly what I needed. Instead of feeling scared, I felt inspired to take the next step with awareness. I closed the last page feeling lighter, clearer, and more sure of myself.
This workbook is a must-have for anyone considering adopting a pet. It helped us understand the real costs involved - no surprises after we brought our new friend home.
I appreciate how realistic this guide is about the responsibilities of owning a pet. It's not just about the cute factor, but also time, emotional investment and financial planning.
This guide really helped me understand what I need to consider before adopting a pet. The worksheets were straightforward and customizable. I’d love to see a digital version with interactive fields, but the printable one works well too. Great tool overall!
Supportive
The pros and cons list in this workbook made decision making so much easier for us as a family. We're now confident that we've made the right choice!
Sometimes you need something to slow you down and help you see clearly. That’s exactly what this did for me. I was caught up in the excitement of adoption, but this reminded me of the responsibility. By the end, I still wanted a pet, but now I know I can care for one fully.
Adopting responsibly has never been easier with this printable guide. I like how it encourages thoughtful planning rather than impulsive decisions when adopting pets 👍
As a first-time pet adopter, this workbook was incredibly helpful. The lifestyle fit quiz really helped me understand what type of pet would best suit my routine. 🐾
This guide takes the guesswork out of adopting a pet! It not only breaks down costs but also provides fillable budget worksheets to help you plan financially.
When I first considered adopting, I was caught between excitement and worry. I knew pets bring joy, but I wasn’t sure I was ready. This workbook guided me with simple yet profound prompts. It asked the questions I wouldn’t have thought of myself—finances, lifestyle, emotional readiness. It didn’t judge, it just helped me reflect honestly. By the end, I didn’t feel pressured either way, but I did feel informed and prepared. That clarity is priceless. I’ve decided adoption is right for me, and I feel proud knowing I’ve thought carefully about the responsibility I’m taking on.
The decision tools are great! They guided us through weighing pros and cons, determining next steps, and even where to adopt from. Perfect for families considering a new furry friend.
This is more than just an adoption guide; it's a tool that helps you make responsible decisions by focusing on the stage before bringing your new pet home. Saved us so much stress!
What sets this apart is its commitment clarity section which made me fully aware of the emotional, time and financial investment needed for owning a pet. Highly recommended!
If you're serious about adopting but want to do it right, get this workbook today! It's interactive, printable and gets you thinking critically about every aspect of becoming a responsible pet parent.
Honest
I appreciate how this guide makes you think deeply about adopting a pet. The lifestyle fit quiz was spot on and matched me with the perfect type of pet based on my daily routine.
❤️🌟
The financial planning section was super helpful - it broke down one-time vs recurring expenses clearly and even had a fillable budget worksheet!
This isn't your average adoption guide...it actually helps you decide if you should even get a pet in the first place! Saved me time, stress, and potential heartbreak. 🙏
Love how customizable it is! Perfect for anyone looking to add a fur baby to their family – whether they’re single or have kids.
Downloaded this workbook when considering getting our kids their first pet. The pros and cons list really helped us make an informed decision as parents 👨👩👧👦
I have a habit of rushing into big decisions, especially when my heart leads before my head. Adoption was one of those areas where I felt unsure. This workbook slowed me down in the best way. The exercises weren’t overwhelming, just thoughtful and clear. I wrote out answers that surprised me, showing where I was ready and where I needed to prepare. I ended up feeling more confident and grounded than I ever imagined. I know now that when I adopt, I’ll be ready both practically and emotionally. It’s an amazing feeling to have that peace of mind.
I love how thorough this guide is! It even breaks down costs into one-time and recurring expenses. This has made financial planning for a future furry friend so much easier 😊