SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goomummy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goomummy.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This workbook is the ultimate guide for anyone considering pet adoption. It helped me understand all aspects of owning a pet, from time commitment to financial implications. The lifestyle fit quiz was particularly useful in helping me decide on the right type of pet.
Before using this workbook, I felt stuck in limbo. I loved the idea of adoption, but the doubts kept piling up. Was it the right time? Was I responsible enough? This resource helped me sort through those questions in a practical, structured way. Instead of vague worries, I left with specific answers. I now know what areas to strengthen before adopting, and that gave me comfort. I didn’t feel pushed, just supported. It gave me confidence not just about adopting, but about trusting myself to make thoughtful choices for the future.
The real talk section was eye-opening! Dispelled many myths about adoption that I had believed earlier. Also loved how it provides tools to make an informed choice rather than acting on impulse.
This workbook is perfect for families like ours who are thinking about adopting a pet. It guided us through every step, making sure we were ready emotionally, financially, and practically before bringing home our new fur baby 🐾
Great mix of questions and checklists to feel prepared.
Thoughtful
If you're serious about adopting but want to do it responsibly, get your hands on this workbook ASAP! Loved how customizable worksheets allowed me to tailor planning according to my personal situation 👍
Adopting a pet is no small decision, but this workbook helped me approach it with confidence and compassion. The lifestyle fit quiz was particularly insightful! 👍
made me pause, reflect, and plan responsibly for my future.
This workbook gave me a lot to think about before adopting. The lifestyle quiz and budgeting tools were especially helpful. I do wish there were more examples for apartment living or smaller spaces, but overall, it's a great resource that helped me feel more prepared
This printable guide is perfect for first-timers like myself. I appreciated how it focused on pre-adoption considerations rather than just post-adoption care.
The commitment clarity section was an eye-opener—it made me understand the emotional, time, and financial investment involved in pet ownership.
When I first came across this workbook, I wasn’t sure if it would really help. I thought it might just be another checklist with obvious points. But as soon as I started filling it in, I realized it was much more than that. It felt like a thoughtful conversation with myself, one that I had been avoiding for years. The prompts asked questions I’d never considered. For example, how would a pet fit into my long-term career plans? How would my social life change? What would I do in emergencies? These weren’t things I was eager to think about, but they’re so important. It wasn’t overwhelming, though—it was gentle and supportive, making me feel safe while reflecting. By the end, I had a clearer sense of not only whether I was ready, but also how I wanted to show up as a future pet parent. The workbook reminded me that adoption isn’t about perfection—it’s about preparation and awareness. I still want to adopt, but now I also have realistic expectations and a plan. That gave me so much peace of mind. I highly recommend this to anyone on the fence. It’s not about pushing you toward adoption; it’s about guiding you toward the truth of your own readiness.
The myth-busting part was very informative—I feel more knowledgeable about adoption now! Plus, the real-life case study added valuable perspective.
This workbook isn't just about making a decision—it's about making an informed, responsible choice to adopt. It truly helps you plan with purpose before bringing home your future fur baby. 😺
Reassuring
Adopting a pet can be overwhelming, but this guide made it so much easier. The pros and cons list and next steps were super helpful. Now I feel ready to adopt my new furry friend!
i didn’t expect to get emotional while working through this, but i did. some of the prompts made me really sit with myself. it wasn’t just about do i have the money or do i have the time—it was about whether i’m emotionally ready for the commitment. that’s something i hadn’t thought about deeply before. the workbook helped me imagine what life would truly look like day to day, not just the fun, instagram-worthy parts. things like vet bills, cleaning up accidents, training challenges—all of it. but it also reminded me of the joy, the companionship, the meaning behind it all. i loved how balanced it was. i never felt judged, even when my answers showed i had some gaps. instead, i felt encouraged to prepare and plan better. it’s rare to find something that helps you think without pushing an agenda. by the end, i felt calmer and more confident. i now know what steps i need to take before adopting, and i feel like when i do bring home a pet, i’ll be ready in every sense.
The myths about adoption section was enlightening! And that real-life case study...wow, talk about keeping it real. This workbook doesn't sugarcoat anything, which is exactly what future pet owners need.
I finally felt confident saying yes after working through it.
The interactive nature of this guide makes it stand out from other resources I've seen before. Being able to customize worksheets based on personal situation? That's pretty smart thinking if you ask me 😉
This isn’t just another adoption resource; it’s an essential tool for anyone considering bringing a new animal into their life responsibly and intentionally—a must-have before making such an important decision.
Just downloaded this workbook and I'm already impressed. It's not just about adopting a pet, but doing it responsibly. The lifestyle fit quiz was an eye-opener for me! 🐶🐱
This guide is so thorough! From cost breakdowns to myth debunking, it covers everything you need know before making the decision to adopt.
I love how the worksheets in this guide are customizable. It really helped us as a family tailor our adoption plans according to our unique situation.